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profile

I am Diego Gosmar

Passionate Innovator

After many years of experience in Innovation Technologies, what I appreciate the most is the International relationship network I've had the opportunity to build during such a wonderful life, from Europe to Asia, Middle East, North and South America, South Africa and more...

I've been able to pursue different professional relationships besides innovative technologies. Challenges in Life are always behind the doors... I always try to face them with humble and positive attitude.

You can check some of my publications here:

Gosmar, D. Conversational hyperconvergence: an onlife evolution model for conversational AI agency. AI Ethics (2024). DOI:10.1007/s43681-024-00463-0
VIEW-ONLY version

Diego Gosmar et al. Insight AI Risk Detection Model: Vulnerable People Emotional Situation Support. ACM, New York, NY, USA (2024). DOI:10.1145/3661167.3661235

Diego Gosmar et al., 2024. Conversational AI Multi-Agent Interoperability, Universal Open APIs for Agentic Natural Language Multimodal Communications, DOI:10.48550/arXiv.2407.19438

Diego Gosmar et al., 2025. Hallucination Mitigation using Agentic AI Natural Language-Based Frameworks, DOI:10.48550/arXiv.2501.13946

Diego Gosmar et al., 2025. Prompt Injection Detection and Mitigation via AI Multi-Agent NLP Frameworks, DOI:10.48550/arXiv.2503.11517

service

What people say about me...

Awesome people!

Testimonials

“Diego is a true process partner who understands the needs of international businesses. His enthusiasm and patience make him an advisor I always trust.”

Thomas Judge, Head of Customer service, Perseus - Berlin

“Diego is a passionate entrepreneur who thrives in providing solutions with an acute focus on customer needs. Diego effortlessly transitions from driving Xenialab's long term vision, to rolling up his sleeves to help his team resolve a technical roadblock, to making a concerted pitch to customers - all in the course of a day. Having worked closely with Diego over the course of a year, I was impressed with his ability to deliver simple, yet highly effective solutions...”

Prakash Krishnan, Manager, Machine Learning, Amazon - Sunnyvale California

“Diego has a deep competence in Voip related technologies and the ability to invent, develop and make commercially interesting applications of advanced technology. He is a mature business manager, has an international mindset and can therefore leverage social 2.0 tools to deal all over the world. Diego is a concrete and friendly person and I appreciate to develop new projects with him and his team.”

Roberto Salaroli, President and Business Manager, Myros France - Nice area

“Diego is very energy man. It's a very professional man and also humble man. In his filosofy tha share information it's a must. It's a pleasure to work with him. If you are thinking to work with him you are not wrong.”

Onofrio Defina, COO EMEA & Group Purchasing Director, UFI Filters Group

“Diego showed his great technical skills and leadership potential helping Omnitel Vodafone to deploy and integrate new mobile data services within the customer proposition. He was also very pro-active in knowledge sharing. At last, he was one of the key players in the management of a huge RFI/RFQ process involving network equipment.”

Livio Pogliano, Head of Global Network & Service Plaftorm Operations, Vodafone

resume

Resume

Something about me...

Experience

  • Chief AI Officer 2023 - Nowadays
    Technesy Holding SPA (XCALLY.ai)

    Head of Artificial Intelligence Strategies, Technologies and Applications, in particular about NLP, Insight AI and Conversational AI models.

  • Head of AI 2025 - Nowadays
    Tesisquare SPA

    Head of AI Competence Center for Supply Chain Products.

  • Ambassador 2023 - Nowadays
    Open Voice Interoperability (Linux Foundation)

    Ethic and Responsible Conversational AI Trustmark evangelist.

  • VP International Operations 2020 - 2022
    INGO SPA

    International strategy and XCALLY VIDAOO channel partner management.

  • CEO 2013 - 2019
    XENIALAB

    I manage the company stakeholders, our Awesome Team and the International XCALLY channel partners.

  • Executive Vice President 2005 -2008
    Wildix

    Main activities involved Marketing operations, Channel management and Training.

  • Network Planning & Design 1999-2004
    Atlanet (now British Telecom)

    I worked to the IP network planning and design to deploy the national backbone

  • GPRS RF project manager 1999
    Omnitel (now Vodafone)

    I worked with the Team in charge of the GPRS vendor selections

Education

  • Master of Science in Telecommunication Engineering 1998
    Politecnico di Torino

    Score: 110/110
    Thesis title: Voice over IP: Analysis about network solutions and Testing at Telecom Italia Lab

  • Executive attendee 2012
    Los Angeles UCLA Anderson School of Management MBA

    6 months of MBA program

  • Machine Learning 2020
    Coursera Stanford online

    Credential ID CRMEDCAYBFER

Download my resume

Download My Resume

Publications

Language skills

English
90%
Italian
100%
Spanish
30%
French
35%

Hobbies and interests

Reading
80%
Running
30%
Golf
85%
travel
90%

Certifications

  • Machine Learning Certified 2020
    Coursera

    ID CRMEDCAYBFER.

  • ITIL v3 Foundation Certified 2012
    EXIN

    ITIL v3 foundations.

  • DCap 2006
    Digium Inc

    Digium Certified Asterisk Professional.

Others

  • Mentor 2023 - Nowadays
    I3P Innovative Companies Incubator of Politecnico Torino

    Start-up Advisor and Mentor.

  • Mentor 2020 - Nowadays
    Clearbox.AI

    Synthetic Data and Ethic AI Investor and Advisor.

Events

Places

Some events where I've had the opportunity to meet people sharing professional and intercultural experiences

Diego's Talks

  • Cluecon, Aug 12-15, 2024, Chicago, USA (speaker & panelist)

    Speech title: Generative Conversational AI Multi-Agent Interoperability

  • AI Agentic Workshop, Aug 8, 2024, Linux Foundation AI & Data, New York, USA (trainer)

    Workshop title: Generative Conversational AI Interoperability

  • Generative Conversational AI for CX, May 2024, Riga Latvian University, Latvia (speaker)

    Speech title: Generative Conversational AI: Trends, Technologies and Ethics

  • Across Innovation: Social Innovation Team, May 2024, Collegio Carlo Alberto, Torino, Italy (speaker)

    Speech title: AI for Jobs and Intellectual Property

  • Cutting-edge Insights into AI, Apr 2024, Cape Town, South Africa (speaker)

    Speech title: Generative Conversational AI: Trends, Technologies and Ethics

  • Generative AI Expo, Feb 2024, Fort Lauderdale, USA (speaker)

    Speech title: From Conversational AI to Generative AI

  • Fall'23 VON Builder, Oct 2023, New York, USA (speaker)

    Speech title: Ethic & Sustainable Conversational AI

  • IEEE YP congress, Sep 2023, EPFL, Lausanne, Switzerland (speaker)

    Speech title: Ethic & Sustainable Conversational AI

  • Cluecon 2023, Aug 2023, Chicago, USA (speaker & panelist)

    Speech title: Singularity AI for Smart Mobility and Disabilities

  • Broadcast Asia 2023, June 2023, Singapore (panelist)

    Speech title: Consumer Taste and Investment Trends in Innovation

  • XCALLY.AI workshop, May 2023, Dubai, UAE (speaker)

    Speech title: AI & Automations leading the next generation of Customer Experience

  • Rotary event, Mar 2023, Franciacorta, Italy (speaker)

    Speech title: Artificial Intelligence and Machine Learning for future apps

  • ITEXPO 2023, Feb 2023, Fort Lauderdale, USA (speaker)

    Speech title: AI communications for Smart mobility

  • Cluecon 2022, Oct 2022, Chicago, USA (speaker)

    Speech title: Artificial Intelligence applications for Customer Care

  • AT&SG Asia 2022, June 2022, Singapore (speaker)

    Speech title: AI applications for Speech Analytics and Sentiment Analysis

  • CXO Day 2022, June 2022, Milan, Italy (speaker)

    Speech title: Artificial Intelligence for an Omnichannel CX

  • ITEXPO 2022, Feb 2022, Fort Lauderdale, USA (speaker)

    Speech title: Conversational AI: customer care applications

  • Bizsmart 2019, Oct 2019, Riga, Latvia (speaker)

    Speech title: AI and Machine Learning. Real CX Apps, beyond Misconceptions

  • Cluecon 2019, Aug 2019, Chicago, USA (speaker)

    Speech title: Omni Channel Artificial and Human intelligence for Contact Center

  • CommunicAsia 2019, June 2019, Singapore (speaker & panelist)

    Speech title: Scaling up with Intelligent and Advanced Analytics

  • ITEXPO 2019, Feb 2019, Fort Lauderdale, USA (speaker)

    Speech title: Asterisk and Artificial Intelligence: VoiceBot Applications

  • Astricon 2018, Orlando, USA (speaker)

    Speech title: From ChatBots to Asterisk VoiceBots

  • ITEXPO 2018, Fort Lauderdale, USA (speaker)

    Speech title: Asterisk for Social Media & IoT Interactions

  • Astricon Africa 2018, Johannesburg, South Africa (speaker)

    Speech title: Beyond Asterisk Omnichannel Contact Centre

  • Astricon 2017, Orlando, USA (speaker)

    Speech title: Beyond Asterisk Omni Channel Contact Center

  • ITEXPO 2017, Fort Lauderdale, USA (speaker)

    Speech title: Mobile Contact Center Apps for Asterisk

  • Astricon 2016, Phoenix, USA (speaker)

    Speech title: Asterisk Mobile CX Applications

  • Astricon Africa 2016, Johannesburg, South Africa (speaker)

    Speech title: Asterisk Multi Channel contact centers

  • Astricon 2015, Orlando, USA (speaker)

    Speech title: Respoke WebRTC Advanced IVR

  • Astricon 2014, Las Vegas, USA (speaker)

    Speech title: Pure multiplatform CX

  • Astricon 2013, Atlanta, USA (speaker)

    Speech title: Digium API integration for SIP Trunking and PSTN

video

contact

Let’s be social

Send a Message

other way

  • 44 E. 8th Street Suite 300 Holland.
  • +1-888-999-7776
  • +1-888-999-7776
  • info@loremips.com
  • www.loremips.com

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